Wrong, NOT Wanted, Non-Defective Products

Please review the products carefully BEFORE placing any orders. Please Call Us if you have any questions before placing any orders. We suggest you verify all specifications before placing any orders.

Wild Timber Co. will not be liable if you order the wrong products. We make every effort to provide complete and accurate descriptions of our products. It is the responsibility of the customer to ensure product compatibility.

Note that not every product is eligible for return. Please see Products that are NOT Returnable policy.

How to Return an Item

Request RMA

Returns can be requested within 24 hours from the date your order was received. Your request will be reviewed upon receipt and if approved, you will receive your RMA number and return shipping instructions. Please do not ship your order back until you receive your RMA number and return shipping instructions.

 

RMA requests applied for after 24 hours from the date your order was received may be considered on a case-by-case basis, entirely at Wild Timber Co.’s discretion.

 

To request an RMA number, please email the following information to hello@wildtimberco.com:

Wild Timber Co. Sales Order Number

Product Name

Your email address and contact phone number

Detailed description of the damage

A few photos of the damaged product and the packaging

RMA numbers are valid for 72 hours and cannot be extended or reissued. Returns must be received within 5 business days from the date of issuing RMA.

 

Receive RMA

Once approved, you will receive an email with the RMA number and shipping address for returns.

 

Pack

Do not throw away or alter any of the product and packaging. It must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause. If the box is severely damaged, please put the damaged package into another secure container for mailing. We are not able to accept claims for shipping damage if any of the packaging or contents have been altered or discarded.

All products being returned must be with the original

Customer should prominently display the RMA number on the outside shipping boxes containing the item to be returned.

 

Ship

Products sold on our website may only be returned to the shipping address specified in the return shipping instructions. We will not be responsible for the additional costs associated with the reshipping, insurance and address correction if return is received at a different address.

We will provide a UPS shipping label or an account number to ship the damaged product back.

 

Testing & Inspecting

All returns will be inspected and tested upon receipt.

 

Refund

If you are returning a  eligible product for refund, we will charge up to 30% restocking fee. The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Refunds can be processed upon receipt and inspection. A refund will be issued using the original payment method.

Exchange

If you are returning a product for exchange, in most cases we will charge up to 30% restocking fee. Sometimes the restocking fee can be reduced or waived on a case-by-case basis.
The restocking fee is deducted from the original invoice price less any shipping costs that were incurred (including the original shipping cost for items with free shipping).
Exchange can be processed upon receipt and inspection. Once the return is received, inspected and approved, and the exchange item is shipped, we will send you an email with the Tracking Number.

Refused Shipment

Shipments refused because the item is simply no longer wanted and shipments not picked-up by the customer after shipping courier’s attempts to deliver will be charged up to 30% restocking fee.

 

Note: For packages with ground shipping couriers attempt to deliver three times. For packages with expedited shipping only one delivery attempt is made. If you miss these attempts, then couriers will hold your package for 3–5 days. If you fail to collect this package within the set period, it will get returned.